Desert Cardiology Medical Group Consultants, Inc.


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Frequently Asked Questions

We have put together a list of many of the questions we hear from day to day.

Click on the titles to view the questions.

» Frequently Asked Questions Q. What are your hours of operation?
A. Our hours at the Center are Monday thru Friday, 8:00am to 5:00pm.

Q. How do I schedule an appointment at Desert Cardiology Center?
A. If you are a self-referred new patient and know the Desert Cardiology physician that you wish to see, simply call our office at 760-346-0642 and request to speak with that physician's scheduler to make your appointment.

If you do not have a preferred physician or wish for the first available appointment, ask to speak to our New Patient Coordinator and she will then forward you to the physician scheduler with the next available appointment time.

Please be prepared to provide the following information at the time you make your appointment:
· Name
· Address
· Telephone number
· Social Security number
· Complete Insurance Information
· Diagnosis (reason for consultation)
· Name, address and telephone number of your primary care physician

Please be prepared to provide the following documentation at the time of your appointment:

· Insurance card(s)
· Complete list of medications (including types, dosages and allergies)
· Complete medical history and records, as well as records of Surgeries/Procedures and Diagnostic Test Reports, including actual films or tracings

Follow-up appointments may be coordinated directly with your physician's scheduler

Q. Where is the Coumadin Clinic located?
A. Our Coumadin Clinic is located onsite for the convenience of our patients.

Q. What are the hours of operation for the Coumadin Clinic?
A. The Coumadin Clinic is open Monday thru Friday, 8:00am to 5:00pm; closed 12:00-1:30pm for lunch.

Q. Who can be seen at the Coumadin Clinic?
A. Patients of Desert Cardiology Center who have a referral from their DCC cardiologist may be seen at the Coumadin Clinic.

Q. How do I schedule an appointment at the Coumadin Clinic?
A. Call the Coumadin Clinic to schedule your appointment at 760-341-7082.

Q. Where are the closest labs for lab work to be performed?
A. There are two LabTechnique facilities available on campus for our patients; one conveniently located in the Renker Wellness Center and the second located in the Delores Hope Building.

Q. Do I need an appointment for lab work?
A. No appointment is necessary for lab work. Our check out attendant will complete all of the necessary lab order forms for you when you complete your visit with us to take with you to the lab.

Q. How long does it take to get lab and test results back?
A. One to two days is customary for lab results from the LabTechnique at the Eisenhower facilities. Test result times may vary, as well as lab results from outside labs.

Q. How do I get a copy of my lab/test results?
A. We will be pleased to provide a copy of your lab/test results at your next office visit or your may request a copy from Medical Records utilizing the Request for Medical Records form.

Q. How do I obtain a cardiac clearance?
A. Please phone your cardiologist's nurse and provide the following information:
· Requesting physician's name
· Requesting physician office phone #, fax and address
· Upcoming procedure

Your nurse will then provide your information to your cardiologist who will either request an appointment if you have not been seen recently or forward your clearance to your requesting physician.

Q. How do I get a prescription refill?
A. Simply contact your pharmacy with your prescription request and your cardiologist's name and phone number. Please allow 48 hours for prescription refills.

Q. How can I get a copy of my medical records?
A. Upon receiving a signed and dated Request for Medical Records form, a copy of your records will be sent to you within ten (10) business days. If records must be immediately copied, there will be a $25.00 charge.

Q. Do you accept my insurance?
A. Insurance policies differ greatly and it is your responsibility to contact your provider prior to scheduling your appointment to confirm that our physician is a contracted provider with your policy.

It is important that you are familiar with your own insurance plan so that you will know what to expect when your medical expenses arise. You should be aware that some insurances do not pay all services in full, in fact, with most cases there is an amount left unpaid. The amount left unpaid is determined by the terms of your contract. If you have questions regarding whether or not your bill will be paid by your insurance, please contact them directly.

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» Frequently Asked Questions Regarding the King of Hearts Event Recorder Q. How big is the King of Hearts?
A. It is about the size of a cell phone.

Q. How do I bathe with the monitor?
A. You apply and remove the monitor yourself. Two electrodes are attached to a wire and placed on the upper right and lower left chest area. When you want to bathe, the electrodes are removed and thrown away. When you are ready to wear your monitor, new electrodes are applied.

Q. Is there an extra charge for transmitting the tracings that are recorded?
A. No, you may record and send as many times as needed. The length of time the monitor is worn also does not change the initial charge to your insurance company. You are encouraged to wear the monitor until the appropriate time has been reached or until your symptom has been documented and/or treated.

Q. What is the appropriate length of time for wearing the monitor?
A. The length of time is determined by you and your physician.

Q. Should I wear the monitor while I exercise?
A. Only if exercise initiates your symptom - otherwise it is at your discretion.

Q. Should I wear the monitor during sexual intercourse?
A. Only if the activity initiates your symptoms.

Q. Can I wear the monitor on an airplane?
A. Yes and it will not harm the monitor if it is put through the x-ray observation area.

Q. Should I wear the monitor when I go for an x-ray or an MRI?
A. No, if you are going for a procedure or a test where x-ray is used or the chest area needs to be viewed, take the monitor off and reapply when the test is completed.

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